Shipping & returns

We currently ship to: United States and Canada. The payment page will not accept an address anywhere else. We ship to the address you enter there, so please check it before you pay.

Shipping is a flat $5 (US dollars) per order, however many items are in it and whichever of these countries it goes to. Orders with an item subtotal of $50 or more ship free. The exact shipping charge is shown in your cart and again on the payment page before you pay.

Nothing sits on a shelf. Each piece is printed after you order it. We ship within 3 business days of your order (Monday to Friday, excluding US federal holidays): an order paid on Friday evening ships by Wednesday. “Ship” means we hand the package to the carrier.

If we cannot ship in that time, we email you before the deadline with a new ship date and a choice: wait, or cancel for a full refund. If we cannot give a date, we say so, and you can cancel at any time before the order ships.

An item made by a partner printer, when offered, is labelled as such on its product page.

Once an order ships, delivery in the United States usually takes 2 to 5 business days, so most US orders arrive within 8 business days of ordering. Deliveries to Canada usually take longer, often 6 to 12 business days, because of customs. These are estimates, not promises: once a package is with the carrier, its speed is out of our hands.

You get a tracking link by email when your order ships.

• Not shipped on time: we will already have emailed you a new date and the choice to cancel. You can cancel any late order that has not shipped, printed or not, for a full refund.
• Shipped but stuck: if tracking has not moved for 7 days, or the delivery estimate has clearly passed, contact us. We will chase the carrier. If the package is lost, we reprint it free, or refund it if you prefer.
• Marked delivered but not there: check around the delivery spot, with neighbors and with the carrier first. Then contact us and we will help sort it out.
• Returned to us: if a package comes back because the address was wrong or nobody collected it, we will contact you. Sending it again costs another shipping charge.

Orders to Canada may be charged import duties, taxes or a handling fee by customs or the carrier on delivery. We do not collect those at checkout and they are not part of our prices. They are the buyer’s responsibility.

Every piece is printed for the person who ordered it, so we cannot restock it or sell it to someone else. That means no returns, exchanges or refunds for a change of mind, including when:

• you picked the wrong design, product, finish or phone model;
• you no longer want it;
• it looks a little different from the picture, within the normal variation described below.

If we got it wrong, that is a different story. See the next section.

If your order arrives with a print defect, damaged in transit or as the wrong item, tell us within 30 days of delivery with a photo and we reprint it free, or refund it if you prefer. We fix it at our cost. Here is how:

1. Contact us within 30 days of delivery.
2. Include your order ref and a photo that shows the problem.
3. We reprint it free. If you would rather have a refund, say so: it is your choice.

You do not need to send anything back unless we ask. If we do ask, we pay the return postage.

• Small color differences between your screen and cured ink. Screens glow, ink does not.
• Small differences in placement or scale. The product pictures on the site are digital mockups, not photos of your item.
• Slight variation in the raised texture from piece to piece. Textured prints are built up in layers of ink, one at a time.
• Normal wear, or damage from ignoring the care instructions.

A case is made for the exact phone model you select on the payment page. If we send a case for a different model than the one you selected, that is our mistake and we fix it. If the model you selected was not the phone you own, we cannot take the case back. Spot the slip right after ordering? Contact us at once: if the case has not been printed yet, we will do our best to change it.

Contact us as soon as you can. If your order has not been printed yet, we will do our best to change it or cancel it for a full refund. Once it has been printed, the made-to-order rule above applies. This does not limit your right to cancel a late order.

We send every refund within 7 business days of the cancellation, or of agreeing the refund with you. It goes back to the card you paid with, through Stripe; banks usually take another 5 to 10 business days to show it. When a whole order is refunded, the shipping charge is refunded with it. A reprint ships on the same schedule as a new order.

Custom prints follow the same rules: no returns for a change of mind, and a free reprint, or a refund if you prefer, for defects, transit damage or our mistakes. One addition: you approve a proof before we print. Anything that matches the proof you approved, such as a typo in your text or a low-resolution file you supplied, is not a defect.

This page is part of our terms of sale. Nothing here takes away rights that the law gives you and that cannot be waived.

Late package or damaged print? Here is how to reach us.

Our support inbox is being set up. If you have ordered, reply to the receipt email Stripe sent you; it goes to our support address. Include your order ref.