Terms of sale

Excited State is a small independent print shop based in the United States. It sells original artwork printed to order, through the store at uvprints.us. Most items are UV-printed in-house onto hard goods. An item made by a partner printer, when offered, is labelled as such on its product page. “We” and “us” mean that shop.

To place an order you must be at least 18, or have the permission of a parent or guardian.

When you pay, you are making an offer to buy the items in your cart. The confirmation page means we received your order and your payment.

We can decline or cancel an order before it ships, for reasons such as a pricing or listing mistake, a blank we can no longer get, an address we cannot ship to or suspected fraud. If we cancel, you get a full refund to the card you paid with, sent within 7 business days.

• All prices are in US dollars.
• Shipping is a flat $5 per order, and free when the item subtotal is $50 or more. Details are in the shipping and returns policy.
• We do not add sales tax at checkout. The total shown on the payment page is the total you are charged.
• Orders shipped to Canada may be charged import duties or taxes on delivery. We do not collect those and they are not part of our prices.
• Payment is by card, or a card wallet such as Apple Pay or Google Pay, on a secure page hosted by Stripe. We never see or store your full card number. See the privacy policy.
• Prices can change at any time, but never for an order you have already paid for.

Pricing mistakes

We check prices, but mistakes happen. If an item was listed at a wrong price by mistake, we may cancel the order and refund it in full instead of printing it. We will tell you, and you are welcome to reorder at the correct price.

Nothing is pre-made. Each piece is printed after you order it. Two things follow from that:

• Product pictures on the site are digital mockups. The real item can differ slightly in color, placement and texture.
• Made-to-order items cannot be returned for a change of mind. Defects, transit damage and wrong items are a different matter. If your order arrives with a print defect, damaged in transit or as the wrong item, tell us within 30 days of delivery with a photo and we reprint it free, or refund it if you prefer.

Phone cases are made for the phone model you select on the payment page, so please select the phone you actually own.

How to look after a print is in the care instructions.

We ship to: United States and Canada. Orders ship within 3 business days. If we cannot meet that, we email you before the deadline and you can wait or cancel for a full refund. Refunds are sent within 7 business days. Late or lost packages, and exactly how reprints and refunds work, are set out in the shipping and returns policy, which is part of these terms.

Every design in the store is original artwork and belongs to Excited State. Buying a product gives you that product. It does not give you rights to the design: please do not copy, reprint or resell the artwork itself.

Game and community names appear on the site only to describe who a design is made for. Excited State is not affiliated with, endorsed by or sponsored by Valve, Blizzard Entertainment, Riot Games or any other game publisher, and we do not print their logos, characters or other assets. All trademarks belong to their owners.

When custom print requests are open, these extra rules apply to them:

• You must own the artwork you send us, or have the rights holder’s permission to have it printed. By sending it, you confirm that you do.
• You keep your rights to your artwork. You give us permission to use it only to prepare a proof and make your order.
• We can turn down any request, for example artwork that appears to belong to someone else, or content we are not willing to print.
• We send a proof and a quote first. Nothing is printed until you approve the proof.
• If someone makes a legal claim against us because of artwork you supplied, you agree to cover the cost of that claim.

Please do not use the site to break the law, to place fraudulent orders or to interfere with how the site works. We work to keep the site running and accurate, but we do not promise that it will always be available or free of errors.

We stand behind what we print. If it arrives defective, damaged or wrong, the shipping and returns policy puts it right. Beyond that, and as far as the law allows:

• What we promise about a product is what the site and these policies say about it. We do not exclude the warranties the law implies in a consumer sale.
• If something is wrong with an order, we reprint it or refund what you paid for it. We are not liable for indirect losses such as lost profits or lost data.
• These limits do not apply to personal injury caused by a defective product, or to anything else the law does not let a seller limit.
• A phone case is a printed cover. We do not promise that it will protect your phone from drops or other damage.

Some states and provinces do not allow some of these limits, so parts of this section may not apply to you. Nothing in these terms takes away rights that the law gives you and that cannot be waived.

We may update these terms. The new version is posted on this page with a new effective date. The terms that apply to an order are the ones posted on the day you placed it.

Question about an order? Contact us first. Most problems are fixed with one message.

Our support inbox is being set up. If you have ordered, reply to the receipt email Stripe sent you; it goes to our support address. Include your order ref.